July 22 - 24, 2018
Omni King Edward, Toronto, ON

Monday, July 23

7:15 am - 8:00 am Networking Breakfast

8:00 am - 8:10 am Chairperson's Opening Remarks

Enterprise organizations often go through change management processes for a variety of reasons: mergers, acquisitions, divestitures, joint ventures, new leadership, technology implementations, organizational restructuring, and regulatory compliance. A proactive approach to change is essential to ensure its success and alignment with business objectives, and to truly unleash talent potential as competitive advantage. This interactive Panel will explore different perspectives of HR and learning leaders promoting change, along with lessons learned and successful outcomes in culture, communications and the change process itself. 

How can effective change management help an enterprise to become more innovative and competitive? This engaging panel will discuss their experience with:
• Identifying risks ahead of time and addressing them before implementation
• Appointing stakeholders and influencers to champion change
• Aligning culture change with business strategy
• Promoting desired behaviors and building capability: L&D partnering with HR as architects of new organizational design
• Fostering an innovative and entrepreneurial mentality

img

Nahal Yousefian

Chief People Experience Officer
MEC

img

Susan Rowley

Head of Global Learning & Development
Celestica

img

Robert Gnaedinger

Director
Ciena Learning

img

Gloria Pakravan

Manager, People Strategy and Performance
Toronto Police Service

8:50 am - 9:05 am Future-Proof: The Meta-Skilled Organization

Skills allow us to execute. Meta-skills like empathy, resilience, creativity, and self-awareness allow us to evolve. As organizations and industries face increasingly rapid change and disruption, in which job descriptions are fluid and agility is essential, meta-skills are fast becoming the currency of talent.

Sponsored by: Performance Coaching

9:10 am - 9:40 am Business Meetings

9:40 am - 10:10 am Business Meetings

10:10 am - 10:25 am Networking Break

10:30 am - 11:00 am Creating A Culture-Driven Organization

They say "culture eats strategy for breakfast." That would be better news if we knew how to get our heads and our hands around the challenge of changing and shaping a culture. It's often hard to pin down what we mean by culture, and harder still to do anything about it.

In this practical and engaging session, you will:
•Learn about the three levels of culture ... and which one matters most (and which one not so much)?
•Understand the lever for culture change that is under-utilized ... but is the foundation for behaviour change
•Experience a powerful model that provokes behaviour change ... and will explain every dysfunctional relationship ever!


Sponsored by: Box of Crayons

11:00 am - 11:45 am On-Boarding New Leaders: A Developmental Approach

Dessalen Wood, VP Talent Development,Cineplex
Looking to get your new leaders off to a fast start? Want to eliminate some of the drama that often accompanies new leadership assignments? Join Dessalen Wood, VP of Talent Development at Cineplex Entertainment as she shares a unique development-based approach to on-boarding mid-to-senior level leaders. Participants will learn:

•Why current on-boarding programs—especially those for mid-to-senior level leaders—often fail and miss the mark, creating unwanted drama and loss of productivity
•How to design an on-boarding program that takes advantage of the skills present in intact work teams and allows new leaders to hit the ground running
•How to coach new leaders joining the company for the first time as well as seated leaders taking on new assignments with new teams

Don’t miss this opportunity to learn first-hand from the practical, productive, and very successful on-boarding program Wood has designed for her organization. You’re sure to walk away with insight and strategies you can use to improve your own on-boarding process.

img

Dessalen Wood

VP Talent Development
Cineplex

MasterClass A

11:50 am - 12:35 pm Building the Capability to Manage Complexity
Managing complexity is hard.  And, as a rule, we are not very good at it.  We often try to dismiss complexity, to simplify it, to make it fit into an old mental model.  But the ability to effectively and efficiently manage complexity is a function of achieving clarity – not simplicity or avoidance or fitting a square peg into a round hole.  It is both an individual and team sport.  Individually, we must do the cognitive work to reconcile conflicting facts and forecasts.  

As a team, we must encourage and respect diversity in perspectives and experiences. Demands on mid- to senior-level executives continue on a relentless upward path – significantly raising the value of managing complexity.  

In this session, we will discuss the different types of complexity and novel approaches to building this capability in your organization.


During this interactive session you will hear and discuss more about what are the critical elements of a successful modern learning experience:

•Content curation:  delivering bite-sized knowledge to employees when they need it 
•Integrating video technology into next-gen platforms to increase learner retention
•Social learning and assessment: empowering learners to access information, expert advice, and online mentorship


Sponsored by: UNC Executive Development

BrainWeave A

11:50 am - 12:35 pm Building Knowledge Transfer into the Cultural DNA to Preserve Top Talent Expertise
With the increasing retirement of baby boomers and higher levels of turn over, most learning leaders recognize knowledge loss is as a greater problem today than it was five years ago. When a key employee quits or is let go, the loss of expertise yields a high cost for the organization in the form of delayed projects, loss of valuable relationships, mistakes occasioned by inexperience and extra training. 

Forward-thinking CLOs are integrating knowledge transfer into the DNA of their organizations through processes and initiatives that ensure expertise is being shared with peers and colleagues, in order to preserve and sustain critical knowledge required for the business to succeed. 

Discussion topics include:
•Implementing systematic ways to identify knowledge vulnerabilities
•Organizing, capturing and distributing knowledge to ensure its availability for future users
•Integrating knowledge transfer into succession planning, on-boarding and routine performance evaluations

12:35 pm - 1:10 pm Networking Lunch

1:15 pm - 1:45 pm Evolving the Virtual Learning Classroom

We’re literally born to learn and if we harness technology effectively we can not only enhance learning but track the data generated and predict the outcome of student performance, based on observed behaviors. Looking at how humans communicate tells us how critical student/teacher engagement is in the learning process, and while the virtual classroom provides significant cost savings to organizations and trainers, it can present challenges, specifically in the areas of student engagement and communication. 

Many institutions and organizations are finding ways to use new technology to enhance the virtual classroom. This session will demonstrate 
•How innovative solutions in eLearning technology enable trainers and teachers to tap into today’s students’ expectations and learning styles
•Ways of creating an optimal learning experience that can be tracked to provide insights into student performance 
•How to successfully bring about transformative learning


Sponsored by: Refined Data Solutions

1:50 pm - 2:20 pm Business Meetings

2:20 pm - 2:50 pm Business Meetings

2:50 pm - 3:10 pm Networking Break

3:15 pm - 3:45 pm Fundamentals of High-Performance Teams: Novo Nordisk’s Successful Approach

Ian Daley, Associate Director, Learning & Development,Novo Nordisk Canada Inc.
The value of high-performing teams has long been recognized by managers and team members alike. It’s why the majority of investors think the quality of the management team is the single most important nonfinancial factor when evaluating an IPO. High-performing teams have been proven to have above-median financial performance when working together toward a common vision. Members of high-performing teams also report that it is satisfying to work on collaborative teams because they are asked to contribute at their highest potential and they learn a lot along the way. 

As leaders, it’s our responsibility to help our team grow individually and teach them how to support each other as a whole, working towards a shared vision.
Join Ian Daley, Director of Leadership Development as he shares the fundamentals and application of high-performing teams:

•Developing solid trust in each other, in the team’s purpose and shared business goals
•Actively diffusing tension and friction in a relaxed atmosphere
•Unlocking the potential value of individual contributors by empowering them to contribute in a collaborative way
•Efficient decision-making: harnessing natural agreement — in the cases where agreement is elusive, a decision is made by the team lead or executive sponsor


img

Ian Daley

Associate Director, Learning & Development
Novo Nordisk Canada Inc.

MasterClass B

3:50 pm - 4:35 pm Modern Learning: Meeting Learners’ Expectations While Creating Real Behavioral Change
Modern employees – especially millennials and newer generations - expect learning experiences to be integral part of their job, and they want employers to offer a modern approach to it. 

A modern learning experience is about strategically harnessing technology to put the right information at employees’ fingertips, on-demand and “just-in-time” so they can lead their own continuous development and drive iterative improvement. From the business perspective, learning professionals also need to address what new habits are to be instilled in learners.

During this interactive session you will hear and discuss more about what are the critical elements of a successful modern learning experience:

Content curation:  delivering bite-sized knowledge to employees when they need it 
• Integrating video technology into next-gen platforms to increase learner retention
Social learning and assessment: empowering learners to access information, expert advice, and online mentorship



Sponsored by: Degreed

BrainwWeave B

3:50 pm - 4:35 pm Applying the Principles of Design Thinking to Enhance Learning & Performance Solutions
Forward thinking learning leaders understand they need to rethink what constitutes learning and how they communicate this throughout their organization. The transformation of learning is focused on how employers enable learning — not just creating it.  Design thinking is one of the most sought-after approaches to reinvent processes, products and services with a human-centred mind-set

Companies like Cisco, Capital One and MasterCard are using design thinking to reinvent corporate learning with a more empathetic approach, in order to understand exactly how new solutions could best serve the learner.

This engaging session will highlight design-thinking applications in learning, by:

• Explaining the five-stage process of design thinking
• Building and evolving ideas into prototypes
• Personalizing learning solutions

4:40 pm - 5:25 pm Please Select One Topic and Join the Relevant Discussion

•L&D Strategies for a Globalized World: Attaining Scale and Content Integrity

•Rethinking Content Consumption and Curation: Distributing Information in the Most Accessible and Cost-Effective Way

•Digital Learning Products: Experience Design vs. Instructional Design

•Adaptive Learning: The Future of Corporate Learning

5:25 pm - 5:35 pm Networking Break


5:35 pm - 6:05 pm Driving the skills agenda: future proofing your organization

Robots controlled by remote supercomputers; self-driving cars on narrow, winding streets; board-game players of unimaginable skill.  These successes of artificial intelligence (AI) rely on algorithms which churn through data using a structure loosely based on the human brain, and calculate functions too complex for humans to write.  The use of such networks is a signature of firms in Silicon Valley. But they were largely invented not in California but in Canada (The Economist, 2017).  The University of Toronto has been the leader in AI research and education for years, specifically in the fields of deep learning, machine learning and reinforcement learning. And while advancements in AI technology continue, so too does our research and understanding of the human skills and organizational learning systems which will be required to facilitate the future of work. 
 
Canada and the research of the Ontario Institute for Studies in Education (OISE), University of Toronto has led the world’s awareness of the “6 Cs” or 21st Century Skills: collaboration, critical problem-solving, creativity, communication, character and global citizenship.  These skills are your organization’s talent currency and a key requirement to future proof the business. 
 
Come and join this session to gain insight into the evidence-based models and practices which have propelled global education systems (and organizations like yours) to develop and advance 21st Century Skills. 


6:10 pm - 6:40 pm Smith School Of Business

Robots controlled by remote supercomputers; self-driving cars on narrow, winding streets; board-game players of unimaginable skill.  These successes of artificial intelligence (AI) rely on algorithms which churn through data using a structure loosely based on the human brain, and calculate functions too complex for humans to write.  The use of such networks is a signature of firms in Silicon Valley. But they were largely invented not in California but in Canada (The Economist, 2017).  The University of Toronto has been the leader in AI research and education for years, specifically in the fields of deep learning, machine learning and reinforcement learning. And while advancements in AI technology continue, so too does our research and understanding of the human skills and organizational learning systems which will be required to facilitate the future of work. 
 
Canada and the research of the Ontario Institute for Studies in Education (OISE), University of Toronto has led the world’s awareness of the “6 Cs” or 21st Century Skills: collaboration, critical problem-solving, creativity, communication, character and global citizenship.  These skills are your organization’s talent currency and a key requirement to future proof the business. 
 
Come and join this session to gain insight into the evidence-based models and practices which have propelled global education systems (and organizations like yours) to develop and advance 21st Century Skills. 


Artificial intelligence is transforming the way we live and work. In the workplace, artificial intelligence is not only enabling robots to replace certain kinds of jobs but also evolving into an intelligent assistant to help employees work smarter. Artificial intelligence is not the future of the workplace, it is the present and happening today – and the possibilities are endless. Radical disruption of the way we work and do business is imminent, and in order to stay relevant, organizations need to start acting now. As the heralds of talent development within the organization, CLOs have a critical role in rethinking their business strategies and reskilling the workforce in the face of such challenges.

This engaging discussion will allow for insights into some of the questions that deserve a deeper look: 
•How are organization leaders preparing their business for disruption? 
•What will their businesses look like in a few years? 
•How will AI and other technologies affect the clients we do business with?
•How is AI going to impact learning? 
•How will leveraging new technologies enhance efficacy and learner experience?



img

Gina Jeneroux

Chief Learning Officer
BMO Financial Group

img

Craig Antoniuk

Director, International Talent Development and Learning
Travelers

6:45 pm - 7:00 pm Chairperson's Closing Remarks

7:00 pm - 7:30 pm Networking Cocktails


Sponsored by: Thoughtexchange

7:30 pm - 9:00 pm Themed Networking Dinner