21 - 23 July, 2019
Toronto, ON

Monday, July 23

7:15 am - 8:00 am Networking Breakfast

8:00 am - 8:10 am Chairperson's Opening Remarks

Enterprise organizations often go through change management processes for a variety of reasons: mergers, acquisitions, divestitures, joint ventures, new leadership, technology implementations, organizational restructuring, and regulatory compliance. A proactive approach to change is essential to ensure its success and alignment with business objectives, and to truly unleash talent potential as competitive advantage. This interactive Panel will explore different perspectives of HR and learning leaders promoting change, along with lessons learned and successful outcomes in culture, communications and the change process itself. 

How can effective change management help an enterprise to become more innovative and competitive? This engaging panel will discuss their experience with:
• Identifying risks ahead of time and addressing them before implementation
• Appointing stakeholders and influencers to champion change
• Aligning culture change with business strategy
• Promoting desired behaviors and building capability: L&D partnering with HR as architects of new organizational design
• Fostering an innovative and entrepreneurial mentality


Susan Rowley

Director, Talent Strategies


Kayla Campbell

Senior Director, Performance and Learning, North America


Nahal Yousefian

Chief People Experience Officer

8:50 am - 9:05 am The biology of disruption: How pressure can limit empathy, reinforce bias, stifle creativity, and prevent learning … and what to do about it.

Presented by Dane Jensen, CEO - Performance Coaching

We live in the age of pressure: a fierce war for talent, non-stop emails, 15 ‘top’ priorities, longer commutes, volatile politics, and shorter lead times. Left unmanaged, pressure can limit empathy, reinforce biases, stifle creativity, prevent learning, and negatively impact our health. CLO Exchange Canada, July 22-24, 2018 | Toronto, ON 4 Yet, some people thrive under pressure. They learn to use it as a source of growth and inspiration. If channeled effectively, pressure can enable amazing performance and tremendous satisfaction. So, how do individuals, leaders, and organizations learn to harness the positives from pressure and mitigate its dark side?

9:10 am - 9:40 am Business Meetings

9:40 am - 10:10 am Business Meetings

10:10 am - 10:25 am Networking Break

10:30 am - 11:00 am Creating a Culture-Driven Organization

They say "culture eats strategy for breakfast." That would be better news if we knew how to get our heads and our hands around the challenge of changing and shaping a culture. It's often hard to pin down what we mean by culture, and harder still to do anything about it.

In this practical and engaging session, you will:
•Learn about the three levels of culture ... and which one matters most (and which one not so much)?
•Understand the lever for culture change that is under-utilized ... but is the foundation for behaviour change
•Experience a powerful model that provokes behaviour change ... and will explain every dysfunctional relationship ever!

11:00 am - 11:45 am On-Boarding New Leaders: A Developmental Approach

Dessalen Wood - VP Talent Development, Cineplex
Looking to get your new leaders off to a fast start? Want to eliminate some of the drama that often accompanies new leadership assignments? Join Dessalen Wood, VP of Talent Development at Cineplex Entertainment as she shares a unique development-based approach to on-boarding mid-to-senior level leaders. Participants will learn:

•Why current on-boarding programs—especially those for mid-to-senior level leaders—often fail and miss the mark, creating unwanted drama and loss of productivity
•How to design an on-boarding program that takes advantage of the skills present in intact work teams and allows new leaders to hit the ground running
•How to coach new leaders joining the company for the first time as well as seated leaders taking on new assignments with new teams

Don’t miss this opportunity to learn first-hand from the practical, productive, and very successful on-boarding program Wood has designed for her organization. You’re sure to walk away with insight and strategies you can use to improve your own on-boarding process.


Dessalen Wood

VP Talent Development

MasterClass A

11:50 am - 12:35 pm Building the Capability to Manage Complexity
Managing complexity is hard.  And, as a rule, we are not very good at it.  We often try to dismiss complexity, to simplify it, to make it fit into an old mental model.  But the ability to effectively and efficiently manage complexity is a function of achieving clarity – not simplicity or avoidance or fitting a square peg into a round hole.  It is both an individual and team sport.  Individually, we must do the cognitive work to reconcile conflicting facts and forecasts.  

As a team, we must encourage and respect diversity in perspectives and experiences. Demands on mid- to senior-level executives continue on a relentless upward path – significantly raising the value of managing complexity.  

In this session, we will discuss the different types of complexity and novel approaches to building this capability in your organization.

During this interactive session you will hear and discuss more about what are the critical elements of a successful modern learning experience:

•Content curation:  delivering bite-sized knowledge to employees when they need it 
•Integrating video technology into next-gen platforms to increase learner retention
•Social learning and assessment: empowering learners to access information, expert advice, and online mentorship

Masterclass B

11:50 am - 12:35 pm How RBC is Developing Skills for a Future-Ready Workforce
Presented by: Tristan Cammaert, Vice President of Learning and Development at RBC
Todd Tauber, VP of Product Marketing at Degreed

Many organizations are use to scaling for efficiency and standardization but today, there’s more to think about, like analytics and personalization, in order to succeed. Join Degreed for a Masterclass with RBC on how they are developing skills for a future-ready workforce. The session will outline how to design and develop innovative learning solutions with a case study presentation from RBC and how they are helping employees embrace new challenges and actively seek out skills, information and experiences needed to be better positioned in the workforce. Two industry visionaries, Tristan Cammaert, Vice President of Learning and Development at RBC and Todd Tauber, VP of Product Marketing at Degreed will share:

  • A case study in modernizing the learning experience at a large Canadian financial company
  • Data and the latest research on learner anthropology and what employees need in a learning experience
  • Real world examples of learning transformation and innovation in a MasterClass format

Session themes: Modern Learning, Social Learning, Video Technology, Content Curation, Behavioral Change

12:35 pm - 1:35 pm Networking Lunch

1:40 pm - 2:10 pm Evolving the Virtual Learning Classroom

We’re literally born to learn and if we harness technology effectively we can not only enhance learning but track the data generated and predict the outcome of student performance, based on observed behaviors. Looking at how humans communicate tells us how critical student/teacher engagement is in the learning process, and while the virtual classroom provides significant cost savings to organizations and trainers, it can present challenges, specifically in the areas of student engagement and communication. 

Many institutions and organizations are finding ways to use new technology to enhance the virtual classroom. This session will demonstrate 
•How innovative solutions in eLearning technology enable trainers and teachers to tap into today’s students’ expectations and learning styles
•Ways of creating an optimal learning experience that can be tracked to provide insights into student performance 
•How to successfully bring about transformative learning

2:15 pm - 2:45 pm Business Meetings

2:45 pm - 3:15 pm Business Meetings

3:15 pm - 3:30 pm Networking Break

3:30 pm - 4:00 pm Driving the skills agenda: future proofing your organization

Presented by: Elisabeth Rees-Johnstone, Executive Director, Ontario Institute for Studies in Education, University of Toronto

Robots controlled by remote supercomputers; self-driving cars on narrow, winding streets; board-game players of unimaginable skill.  These successes of artificial intelligence (AI) rely on algorithms which churn through data using a structure loosely based on the human brain, and calculate functions too complex for humans to write.  The use of such networks is a signature of firms in Silicon Valley. But they were largely invented not in California but in Canada (The Economist, 2017).  The University of Toronto has been the leader in AI research and education for years, specifically in the fields of deep learning, machine learning and reinforcement learning. And while advancements in AI technology continue, so too does our research and understanding of the human skills and organizational learning systems which will be required to facilitate the future of work. 
Canada and the research of the Ontario Institute for Studies in Education (OISE), University of Toronto has led the world’s awareness of the “6 Cs” or 21st Century Skills: collaboration, critical problem-solving, creativity, communication, character and global citizenship.  These skills are your organization’s talent currency and a key requirement to future proof the business. 
Come and join this session to gain insight into the evidence-based models and practices which have propelled global education systems (and organizations like yours) to develop and advance 21st Century Skills. 

4:00 pm - 4:30 pm Unlocking Innovation Through Exceptional Leadership

Presented by Dr. JP Pawliw-Fry, Partner and Co-Founder, Institute for Health and Human Potential

Innovation does not magically occur in a few fortunate companies featured on the front of Fast Company or because some people take a workshop and adapt an “innovation mindset” or because you adopt the right technology; it starts the day people feel safe to take a risk and offer an idea that has the potential to be terrible. In this keynote, you will learn from the latest research on what it means to be an exceptional leader and how that is the key to getting innovation to take hold in your organization.

4:30 pm - 4:45 pm Networking Break

4:45 pm - 5:15 pm Traditional vs. Modern Leadership Development - Navigating The Move To 21st Century Leadership

Ian Daley - Associate Director, Learning & Development, Novo Nordisk Canada Inc.
Progressive executive teams understand the importance of developing people as their greatest asset. Providing a platform, framework, and curated resources for leadership development is part of the expectation of 21st century learning. Many organizations have yet to shift their approach to match employee expectations, creating a gap that widens over time.

Novo Nordisk Canada Inc. has historically taken traditional approaches to leadership development – but with multiple product launches and company growth part of the current reality, they are establishing a complete re-work of their leadership development strategy. This session will highlight how the Canadian affiliate of a global healthcare leader is taking a new approach to developing its leaders, including:

Developing a modern strategy with inputs from across lines of business, industry, and global affiliates
Identifying and selecting the right LMS system to ensure a user-friendly platform
Creating learning pathways and curating content to match internal leadership competencies


Ian Daley

Associate Director, Learning & Development
Novo Nordisk Canada Inc.

5:20 pm - 5:50 pm Smith School Of Business

Presented by: Darby Allen, Queen’s Executive Program Alumnus, 2014 and former Fire Chief, Region of Fort McMurray

On May 3, 2016 a catastrophic wildfire swept through Fort McMurray, resulting in the evacuation of over 80,000 residents. The city remained under mandatory evacuation for a period of one month and approximately 2,400 structures were lost. Yet not a single life was lost, thanks in part to the calm, courageous, and inspired leadership of the Regional Fire Chief, Darby Allen. In this session, Queen’s Executive Program alumnus Darby Allen, will present his inspirational story on leading through times of crisis, the value of leadership development, and how education was his platform to transformational change. He will explain how focusing on the little things - one of the key lessons he learned at Queen’s - forever changed how he led and motivated his team. Darby will tell the story of that life-changing experience, the leadership lessons he learned, and how Queen’s Executive Program made a difference in his day-to-day work life – and also when it counted it the most.

Artificial intelligence is transforming the way we live and work. In the workplace, artificial intelligence is not only enabling robots to replace certain kinds of jobs but also evolving into an intelligent assistant to help employees work smarter. Artificial intelligence is not the future of the workplace, it is the present and happening today – and the possibilities are endless. Radical disruption of the way we work and do business is imminent, and in order to stay relevant, organizations need to start acting now. As the heralds of talent development within the organization, CLOs have a critical role in rethinking their business strategies and reskilling the workforce in the face of such challenges.

This engaging discussion will allow for insights into some of the questions that deserve a deeper look: 
•How are organization leaders preparing their business for disruption? 
•What will their businesses look like in a few years? 
•How will AI and other technologies affect the clients we do business with?
•How is AI going to impact learning? 
•How will leveraging new technologies enhance efficacy and learner experience?


Gina Jeneroux

Chief Learning Officer
BMO Financial Group


Craig Antoniuk

Director, International Talent Development and Learning


Sue Donnelly

Head of Global L&D Performance Solutions


Sabine Delajoud-Morel

Deputy Chief Learning Officer

6:40 pm - 6:45 pm Chairperson's Closing Remarks

6:45 pm - 7:15 pm Networking Cocktails

7:15 pm - 9:00 pm Themed Networking Dinner