Sunday, July 22

10:30 AM - 11:15 AM Registration

11:15 AM - 12:50 PM Networking Activity

Sponsored by: Thoughtexchange

12:50 PM - 1:00 PM Welcome Orientation

1:00 PM - 1:15 PM Icebreaker

Sponsored by: Learnography

1:15 PM - 1:25 PM Chairperson's Opening Remarks

Opening Keynote

1:25 PM - 2:00 PM Evolving L&D Strategic Approach: from Service-Provider to Holistic Business Advisor

High-impact learning organizations are evolving its approach from a traditional service-provider, and transforming into a consultant and a business advisor from the perspective of training. By partnering with business leaders and managers, it is possible to establish a two-way relationship in order to shape the ideal final outcome of each learning initiative. This approach allows learning leaders to have a stronger influence in designing and delivering a solution that addresses the root of the problem, while delivering engaging experiences, and creating lasting results.

Join our opening keynote to learn more:
• Ensuring executive buy-in by showcasing business impact: cost-effectiveness and collateral benefits
• Enabling a consultant mentality in partnership the business units: identifying the root of the problem and ascertaining the right strategy
• Designing and delivering a solution that creates sustainable results
• Engaging the right mix of subject matter experts to develop training that resonates with the audience
• Leveraging internal experts’ credibility and authority while providing them with opportunities of coaching


2:00 PM - 2:30 PM Advancing Emerging Leaders and High-Potentials: A Successful Approach at Air Canada

Mark Olivier, Director - Talent Engagement & Diversity, Air Canada
High-impact learning leaders understand the importance of purposely identifying and developing high-potential managers and emerging leaders. Those with the right talent and who have been exposed to relevant experiences are exponentially more likely to deliver results. Businesses should begin their succession planning efforts by identifying and selecting leaders with a proven framework for assessment and development, helping them prepare for the next stage in their careers through targeted learning experiences.
As a primarily operationally driven organization, Air Canada has historically had traditional approaches to talent and retention – in recent years they have established a complete re-work of their culture and strategy for identifying and developing emerging leaders, moving them along the organization with efficiency and purpose.
This session will highlight how a prominent North American carrier , who aspires to be a global champion has reinvented themselves from a legacy organization and transformed every step of their talent blueprint including:
• Ensuring executive buy-in and developing the framework: what worked, what didn’t, and lessons learned
• Selecting and identifying the right emerging leaders amongst high-potentials
• Understanding strengths and weakness and cross-matching them with what is really important for each role

Mark Olivier

Director - Talent Engagement & Diversity
Air Canada

2:35 PM - 3:05 PM Business Meetings

3:05 PM - 3:35 PM Business Meetings

3:35 PM - 3:50 PM Networking Break


3:50 PM - 4:20 PM Accelerate and Innovate: Growing Talent and Enhancing Creativity

A mid-sized software-as-a-service (SaaS) company was initiating a bold expansion into several new international markets. The firm’s people—a group of highly skilled, technical, and committed engineers and businesspeople—had produced industry-leading technologies that were driving rapid growth in each of the company’s business units. Yet as the senior team looked forward, they saw challenges ahead. They knew that scaling the organization internationally would put unprecedented pressure on the capabilities of their people—the stewards of both the culture and operations.

This co-presented case-study will highlight Refinery Leadership’s innovative and customized approach to tackle such challenges. Topics include:

• Broadening skills and increasing responsibilities, and partnering to make it happen
• Designing programs for high-potential leaders based on problem-solving: “learning-while-doing”
• Developing the skills required to manage increasingly dispersed, complex and large teams
• Establishing a leadership culture of ongoing learning

4:20 PM - 4:55 PM Ignite Presentations

  • DDI Canada
  • By Learnography
  • TuesdayAfternoon Media

5:00 PM - 5:30 PM Business Meetings

5:35 PM - 6:05 PM Business Meetings

Thoughtexchange - Part 1 of 2

6:05 PM - 6:50 PM My Challenge to Our Challenges: Social Learning and the Process of Change

What intimidating challenges do we need to discuss? Good question! But more importantly: What do we agree on? What don’t we agree on? How do we optimize this opportunity for learning? Prior to this event, attendees of the CHRO Exchange have been asked to share and rate challenges worthy of discussion. In this 2 parts experiential session everyone will discover interesting insights about what is important to the group and then spend time having discussions that matter to everyone.

• Key takeaways? TBD of course! But we just might get a chance to see them live.

7:00 PM - 9:00 PM Networking Dinner