Day 2- Monday, July 24th

7:15 AM - 8:00 AM Networking Breakfast

8:00 AM - 8:10 AM Chairperson's Opening Remarks

Morning Keynote

8:10 AM - 8:45 AM High Performing Teams: Celebrating Human Potential to Promote Collaboration, Creativity, and Innovation at Cirque du Soleil

Bernard Petiot, VP Casting and Performance, Cirque du Soleil
Teamwork is undoubtedly powerful. Yet, so many organizations are struggling to get it right. But what does a team of highly creative artists and strong athletes have to do with thriving business employees?
When it comes to leveraging high-potential talent to deliver unparalleled results, Cirque du Soleil has an unbeatable recipe for success: combine diverse human potential that has proven ability to perform, with an environment that infuses them with purpose, enables trust, and promotes creativity.

Join the VP of Casting and Performance at Cirque du Soleil and hear about their best-in-class approach to sustaining thriving teams.

Takeaways will include:
•Developing stages of creating, building, and sustaining high performing teams
•Managing an environment that overcomes dysfunction and favors diversity and creativity
•Infusing a sense of identity and purpose: the key components for motivation
•Enabling trust, processing constructive conflict, and allowing risk-taking


Bernard Petiot

VP Casting and Performance
Cirque du Soleil

8:45 AM - 9:00 AM Ignite Session

Dane Jansen, CEO, Performance Coaching


Dane Jansen

Performance Coaching

8:55 AM - 9:25 AM Business Meeting

9:25 AM - 9:55 AM Business Meeting

10:00 AM - 10:30 AM Business Meeting

10:30 AM - 10:45 AM Networking Break

Plenary Session

10:45 AM - 11:15 AM Talent, Opportunity, and the New World of Work

James Cross, Director of Learning Product Strategy, Workday
Work is changing. Careers and the workforce are morphing. Business models are being disrupted. Employees are seeking more diverse work experiences. And with AI and automation on the horizon, the pace of change is increasing.

From Workday’s vantage point of working with the world’s largest and most innovative companies, James Cross will explore real-life scenarios and successful case-studies of how companies can:

•Align learning with talent needs
•Evolve the employee experience
•Unleash the full potentials of the workforce


James Cross

Director of Learning Product Strategy

Case-Study 1

11:25 AM - 11:55 AM Enhancing Employee Performance and Engagement Through On-Demand Learning Solutions: Hybrid Approaches for Career Development

Rashmi Vohra, AVP Learning and Development, TD Bank
With the demise of traditional classroom training, and the rise of digital media, promoting an intentional on-demand learning environment is one of the main drivers CLOs have today. Learning leaders that are able to provide just-in-time, technology-driven development, while maintaining high-quality content and strong learner accountability, are transforming the learning culture of their organizations into a ‘pull-not-push’, approach that improves employee performance.

Successful programs also take into account a system for long-term development according to employees’ career aspirations, increasing their engagement and at the same time preparing the leaders of the future: a ‘Win-Win’ equation.

This session will highlight a case-study on the successful implementation of a hybrid learning ecosystem and learning culture:
•Micro-credential system encouraging employee recognition
•Extending on-demand programs to social, video and utilizing mobile devices
•Incorporating in-person facilitation and feedback
•Measuring learning impact with ROI evaluation methodologies


Rashmi Vohra

AVP Learning and Development
TD Bank

Case-Study 2

11:25 AM - 11:55 AM Preparing Purpose-Driven Front-Line Leaders to Lead in Times of Rapid Change

Carol Alfieri, Sr Director Organizational Development, COE, Rogers Communications

Front-line leaders manage 80 percent of the workforce and represent more than half of management. They manage the most direct reports within their organizations and as such, they are a company’s foundation - and the cornerstone of strategy execution, customer satisfaction, and employee engagement. These leaders have a significant impact on the bottom-line of the organization.
Most organizations today face the challenge of increasing leadership gaps and need to focus on preparing ready-now leaders across the board. Forward thinking CLOs are taking the lead on such strategies by embedding workforce development into business culture, and putting more emphasis on front-line management.
Join this session to discuss best practices with your peers. Discussion topics include:
· Identifying and developing high-potentials, integrating their most immediate career aspirations with strategic business priorities
· Training front-line managers on critical skills such as thinking like a leader, coaching and motivating their teams, engaging people and achieving results
· Mix and match offerings to create a development program that is highly tailored for your organization to enhance effectiveness and agility


Carol Alfieri

Sr Director Organizational Development, COE
Rogers Communications

12:00 PM - 1:00 PM Networking Lunch

Plenary Session

1:05 PM - 1:35 PM Evolving the Virtual Learning Classroom

Terry Shane, President, Refined Data
We’re literally born to learn and if we harness technology effectively we can not only enhance learning but track the data generated and predict the outcome of student performance, based on observed behaviors. Looking at how humans communicate tells us how critical student/teacher engagement is in the learning process, and while the virtual classroom provides significant cost savings to organizations and trainers, it can present challenges, specifically in the areas of student engagement and communication.

Many institutions and organizations are finding ways to use new technology to enhance the virtual classroom. This session will demonstrate:

•How innovative solutions in eLearning technology enable trainers and teachers to tap into today’s students’ expectations and learning styles
•Ways of creating an optimal learning experience that can be tracked to provide insights into student performance
•How to successfully bring about transformative learning


Terry Shane

Refined Data

Ignite Session

1:40 PM - 1:55 PM Professional and On the Job Training – Designing for Impact

Amy Coupal, CEO, Learnography
Amy Coupal’s ignite session will showcase how drawing from different disciplines when designing professional learning and on the job training, translates into more engagement and impact.

Amy will share:
•Why our approaches to training need to change if we want better results
•The hallmarks of innovative learning solutions (today)
•What technologies and design approaches are transforming learning as we know it
•Mistakes to avoid when designing training
•Strategies for engagement and impact you can use today


Amy Coupal


Ignite Session

1:55 PM - 2:10 PM Continuous Learning & the Need for Non-Traditional Approaches (including Dark Learning)

Paul Hanson, Senior Director, Learning Division, CGS
The velocity of change continues to affect business, technology, and learning styles. The velocity is spurred by growing consumer demand, digital transformation, and shifts in the way individuals prefer to consume information; all leading to a requirement for learning teams to change their traditional approaches. In today’s environment there is something new to learn almost every day, meaning employees must receive learning content regularly, quickly, and proactively. Continuous learning has now become a requirement, not a choice.

Continuous learning generally requires an agile delivery methodology as well as recognition that most of the formal learning initiatives that an enterprise focuses on is a small fraction of the bigger learning picture.

Dark Learning, is how we refer to training initiatives that are “outside the box” of developing the traditional Instructor Led and Web Based training modules.


Paul Hanson

Senior Director, Learning Division

Ignite Session

2:10 PM - 2:25 PM Leveraging Artificial Intelligence for Risk-Free, Cost-efficient, and High Impact Learning

Cathy Pillar, CEO, Ametros Learning
In this presentation, Cathy Pillar- CEO of Ametros Learning Inc. will discuss how Ametros Learning combines artificial intelligence with human intelligence to produce an authentic and unique learning experience.
Using cognitive computing and the natural language processing power of IBM Watson, Ametros Learning designs and builds digital simulations where instructors and learners from all disciplines interface with artificially intelligent characters in scenarios that align with professional practice.

Each simulation immerses the participant in the learning experience, building opportunities for skill development based on an expert framework. The intelligent learning scenarios necessitate an emotional investment from the learner increasing engagement, motivation, and retention.

In the Ametros Learning simulations, multi-dimensional artificially intelligent characters are able to provide deep and relevant contextual feedback to the learner and the instructor is able to coach and mentor at an individual level. This unique combination of artificial and human intelligence creates a “risk-free” space for authentic learning that is cost effective and scalable.


Cathy Pillar

Ametros Learning

Ignite Session

2:25 AM - 2:40 AM Leading with the Brain in Mind

Joan Graci, President , APA Solutions
Recent advances in Neuroscience have provided a wealth of information as it relates to the social order of the brain. This groundbreaking information allows leaders to approach employees in ways that encourages increased efficiency and engagement. Working within the social order of the brain results in higher productivity and profitability.

What the audience will take away:
  • How our brain works and how it relates to peak performance
  • The carrot and stick methodology
  • The mental triggers that send employees to an area of inefficiency
  • Language of the new work force and the generation that represents it


Joan Graci

APA Solutions

2:55 PM - 3:25 PM Business Meeting

3:30 PM - 4:00 PM Business Meeting

4:00 PM - 4:15 PM Networking Break

Experiential Workshop

4:15 PM - 5:00 PM My Challenge to Our Challenges: Social Learning and the Process of Change

Dave Mcleaod, CEO, ThoughtExchange Kevin Skelcher, Vice President of Customer Experience, ThoughtExchange
What intimidating challenges do we need to discuss? Good question! But more importantly: What do we agree on? What don’t we agree on? How do we optimize this opportunity for learning?

Prior to this event, attendees of the CLO Exchange have been asked to share and rate challenges worthy of discussion. In this experiential session everyone will discover interesting insights about what is important to the group and then spend time having discussions that matter to everyone.

•Did you miss the invite? Participate before the event here:
•Key takeaways? TBD of course! But we just might get a chance to see them live...


Dave Mcleaod


Kevin Skelcher

Vice President of Customer Experience


5:00 PM - 5:30 PM The Architects of Experience: Innovating L&D at the Speed of Business

Sandra Baglione, Head, P&CB Learning and Development , Royal Bank of Canada
A rapidly changing business environment of increasing complexity, new digital technology solutions, changing expectations from employees and business model disruption is impacting Learning and Development. The answer? Establish L&D as an innovation hub focused on employee experience.

Key Takeaways:
•Mindset shifts and tactics to grow an L&D innovation hub
•How to build an organizational ecosystem that fosters an always learning mindset
•Test and learn examples, measuring success


Sandra Baglione

Head, P&CB Learning and Development
Royal Bank of Canada

MasterClass A

5:35 PM - 6:20 PM Harnessing the Power of Analytics Within Your Organization

Stephen Thomas, Adjunct Professor, Management Information Systems and Management Science, Smith School of Business
Organizations large and small are learning to use the power of data analytics to analyze the past and predict the future. These organizations are now improving operations, decreasing costs, and increasing profits. How does it work, and how can your organization benefit?
This talk will:
· Give an overview of data analytics use cases,
· Introduce data analytics concepts and models
· Outline limitations and gotchas,
· Discuss common tools and technique that organizations use today.
This talk will also highlight how analytics can be used within Learning and Development roles and HR.


Stephen Thomas

Adjunct Professor, Management Information Systems and Management Science
Smith School of Business

MasterClass B

5:35 PM - 6:20 PM Live Action 360 - Virtual Reality: The Future is Now

Kurt Tiltack, Managing Partner, Pathways Training & eLearning
The notion of “learner experience” has never been more relevant than it is today – but too often, training and development professionals are encouraged to invest in scripted modalities that tell participants what their ‘takeaways’ will be, rather than letting the messages unravel through the experience itself. Today, scripted or ‘safe’, is being transformed into real and experiential, as virtual reality empowers learning like never before.

Presentation participants will enjoy a hands-on experience, as they are taken on an agency’s journey from their traditionally held L&D perspectives, into the creation of Canada’s first 360° VR enabled learning module; along with the amazing opportunities for the future of training and development it creates.


Kurt Tiltack

Managing Partner
Pathways Training & eLearning

Fire-Side Chat

6:20 PM - 6:50 PM Enhancing Operational Efficiency and Learning Effectiveness while Balancing Learner-Centric Personalization in a Complex Global Environment

Dali Hammouch, Directeur - Développement du Leadership, Desjardins Isabelle Champagne, Head of Leadership Development, Canada National Railways Patrick Milne, Head of Learning Operations, Hudson's Bay


Dali Hammouch

Directeur - Développement du Leadership

Isabelle Champagne

Head of Leadership Development
Canada National Railways

Patrick Milne

Head of Learning Operations
Hudson's Bay

6:50 PM - 7:30 PM Themed Networking Cocktails & Dinner

Followed by Optional After-Hours Networking

7:30 PM - 9:00 PM Networking Dinner

Followed by Optional After-Hours Networking