Monday, July 23

7:15 AM - 8:00 AM Networking Breakfast

8:00 AM - 8:10 AM Chairperson's Opening Remarks

Morning Panel

8:10 AM - 8:50 AM The Critical Role of Cross-Functional Change Management: Unleashing Innovation & Competitive Advantage

Nahal Yousefian, Chief People Experience Officer, MEC Susan Rowley, Head of Global Learning & Development, Celestica
Enterprise organizations often go through change management processes for a variety of reasons: mergers, acquisitions, divestitures, joint ventures, new leadership, technology implementations, organizational restructuring, and regulatory compliance. A proactive approach to change is essential to ensure its success and alignment with business objectives, and to truly unleash talent potential as competitive advantage. This interactive Panel will explore different perspectives of HR and learning leaders promoting change, along with lessons learned and successful outcomes in culture, communications and the change process itself.

How can effective change management help an enterprise to become more innovative and competitive? This engaging panel will discuss their experience with:
• Identifying risks ahead of time and addressing them before implementation
• Appointing stakeholders and influencers to champion change
• Aligning culture change with business strategy
• Promoting desired behaviors and building capability: L&D partnering with HR as architects of new organizational design
• Fostering an innovative and entrepreneurial mentality

Nahal Yousefian

Nahal Yousefian

Chief People Experience Officer
Susan Rowley

Susan Rowley

Head of Global Learning & Development

Ignite Session

8:50 AM - 9:05 AM Future-Proof: The Meta-Skilled Organization

Skills allow us to execute. Meta-skills like empathy, resilience, creativity, and self-awareness allow us to evolve. As organizations and industries face increasingly rapid change and disruption, in which job descriptions are fluid and agility is essential, meta-skills are fast becoming the currency of talent.

Sponsored by: Performance Coaching

9:10 AM - 9:40 AM Business Meetings

9:40 AM - 10:10 AM Business Meetings

10:10 AM - 10:25 AM Networking Break

Plenary Session

10:30 AM - 11:00 AM Creating A Culture-Driven Organization

They say "culture eats strategy for breakfast." That would be better news if we knew how to get our heads and our hands around the challenge of changing and shaping a culture. It's often hard to pin down what we mean by culture, and harder still to do anything about it.

In this practical and engaging session, you will:
•Learn about the three levels of culture ... and which one matters most (and which one not so much)?
•Understand the lever for culture change that is under-utilized ... but is the foundation for behaviour change
•Experience a powerful model that provokes behaviour change ... and will explain every dysfunctional relationship ever!

Sponsored by: Box of Crayons


11:00 AM - 11:45 AM On-Boarding New Leaders: A Developmental Approach

Dessalen Wood, VP Talent Development, Cineplex
Looking to get your new leaders off to a fast start? Want to eliminate some of the drama that often accompanies new leadership assignments? Join Dessalen Wood, VP of Talent Development at Cineplex Entertainment as she shares a unique development-based approach to on-boarding mid-to-senior level leaders. Participants will learn:

•Why current on-boarding programs—especially those for mid-to-senior level leaders—often fail and miss the mark, creating unwanted drama and loss of productivity
•How to design an on-boarding program that takes advantage of the skills present in intact work teams and allows new leaders to hit the ground running
•How to coach new leaders joining the company for the first time as well as seated leaders taking on new assignments with new teams

Don’t miss this opportunity to learn first-hand from the practical, productive, and very successful on-boarding program Wood has designed for her organization. You’re sure to walk away with insight and strategies you can use to improve your own on-boarding process.

Dessalen Wood

VP Talent Development

11:50 AM - 12:20 PM Business Meetings

12:25 PM - 12:55 PM Business Meetings

12:55 PM - 1:45 PM Networking Lunch

Plenary Session

1:50 PM - 2:20 PM Evolving the Virtual Learning Classroom

We’re literally born to learn and if we harness technology effectively we can not only enhance learning but track the data generated and predict the outcome of student performance, based on observed behaviors. Looking at how humans communicate tells us how critical student/teacher engagement is in the learning process, and while the virtual classroom provides significant cost savings to organizations and trainers, it can present challenges, specifically in the areas of student engagement and communication.

Many institutions and organizations are finding ways to use new technology to enhance the virtual classroom. This session will demonstrate
•How innovative solutions in eLearning technology enable trainers and teachers to tap into today’s students’ expectations and learning styles
•Ways of creating an optimal learning experience that can be tracked to provide insights into student performance
•How to successfully bring about transformative learning

Sponsored by: Refined Data Solutions

Roundtable Discussions

2:25 PM - 3:15 PM Please Select One Topic and Join the Relevant Discussion

•L&D Strategies for a Globalized World: Attaining Scale and Content Integrity

•Rethinking Content Consumption and Curation: Distributing Information in the Most Accessible and Cost-Effective Way

•Digital Learning Products: Experience Design vs. Instructional Design

•Adaptive Learning: The Future of Corporate Learning

3:15 PM - 3:45 PM Business Meetings

3:45 PM - 4:15 PM Business Meetings

4:15 PM - 4:35 PM Networking Break

MasterClass A

4:35 PM - 5:10 PM Measuring Learning in Times of Complexity: Showing Impact for the Learner and for the Business

Like business, the world of learning is changing fast. Many organisations are moving away from the transactional and event-based learning approach to a transformational learning network that is aligned with their digital, networked, always-on workplaces. The result is a complex architecture of blended learning, knowledge management and sharing, informal learning and coaching.

The complexity of modern learning architectures requires a broad strategy for measuring it, across its many dimensions. How do we know what’s working? What business impact are they having? Where are the successes and challenges?

Topics include:
• Has the learning reached its intended audience, was it engaging, and the right channels been used?
• Learning that is effective in driving a change in the learner; real-life application
• Utilizing the right blend of data-driven approaches to assess business impact

BrainwWeave A

4:35 PM - 5:10 PM Building Knowledge Transfer into the Cultural DNA to Preserve Top Talent Expertise

With the increasing retirement of baby boomers and higher levels of turn over, most learning leaders recognize knowledge loss is as a greater problem today than it was five years ago. When a key employee quits or is let go, the loss of expertise yields a high cost for the organization in the form of delayed projects, loss of valuable relationships, mistakes occasioned by inexperience and extra training.

Forward-thinking CLOs are integrating knowledge transfer into the DNA of their organizations through processes and initiatives that ensure expertise is being shared with peers and colleagues, in order to preserve and sustain critical knowledge required for the business to succeed.

Discussion topics include:
•Implementing systematic ways to identify knowledge vulnerabilities
•Organizing, capturing and distributing knowledge to ensure its availability for future users
•Integrating knowledge transfer into succession planning, on-boarding and routine performance evaluations

MasterClass B

5:10 PM - 5:55 PM Modern Learning: Meeting Learners’ Expectations While Creating Real Behavioral Change

Modern employees – especially millennials and newer generations - expect learning experiences to be integral part of their job, and they want employers to offer a modern approach to it.

A modern learning experience is about strategically harnessing technology to put the right information at employees’ fingertips, on-demand and “just-in-time” so they can lead their own continuous development and drive iterative improvement. From the business perspective, learning professionals also need to address what new habits are to be instilled in learners.

During this interactive session you will hear and discuss more about what are the critical elements of a successful modern learning experience:

Content curation: delivering bite-sized knowledge to employees when they need it
• Integrating video technology into next-gen platforms to increase learner retention
Social learning and assessment: empowering learners to access information, expert advice, and online mentorship

BrainWeave B

5:10 PM - 5:55 PM Applying the Principles of Design Thinking to Enhance Learning & Performance Solutions

Forward thinking learning leaders understand they need to rethink what constitutes learning and how they communicate this throughout their organization. The transformation of learning is focused on how employers enable learning — not just creating it. Design thinking is one of the most sought-after approaches to reinvent processes, products and services with a human-centred mind-set.

Companies like Cisco, Capital One and MasterCard are using design thinking to reinvent corporate learning with a more empathetic approach, in order to understand exactly how new solutions could best serve the learner.

This engaging session will highlight design-thinking applications in learning, by:

• Explaining the five-stage process of design thinking
• Building and evolving ideas into prototypes
• Personalizing learning solutions

Happy Hour Debate

6:00 PM - 6:45 PM The Impact of AI on the Workforce: Future-Proofing the Enterprise

Gina Jeneroux, Chief Learning Officer, BMO Financial Group
Artificial intelligence is transforming the way we live and work. In the workplace, artificial intelligence is not only enabling robots to replace certain kinds of jobs but also evolving into an intelligent assistant to help employees work smarter. Artificial intelligence is not the future of the workplace, it is the present and happening today – and the possibilities are endless. Radical disruption of the way we work and do business is imminent, and in order to stay relevant, organizations need to start acting now. As the heralds of talent development within the organization, CLOs have a critical role in rethinking their business strategies and reskilling the workforce in the face of such challenges.

This engaging discussion will allow for insights into some of the questions that deserve a deeper look:
•How are organization leaders preparing their business for disruption?
•What will their businesses look like in a few years?
•How will AI and other technologies affect the clients we do business with?
•How is AI going to impact learning?
•How will leveraging new technologies enhance efficacy and learner experience?

Gina Jeneroux

Chief Learning Officer
BMO Financial Group

6:45 PM - 7:00 PM Chairperson's Closing Remarks

7:00 PM - 7:30 PM Networking Cocktails

Sponsored by: Thoughtexchange

7:30 PM - 9:00 PM Themed Networking Dinner