Monday, July 23

7:15 AM - 8:00 AM Networking Breakfast

8:00 AM - 8:10 AM Chairperson's Opening Remarks

Morning Panel

8:10 AM - 8:50 AM The Critical Role of Cross-Functional Change Management: Unleashing Innovation & Competitive Advantage

Nahal Yousefian, Chief People Experience Officer, MEC Susan Rowley, Head of Global Learning & Development, Celestica
Enterprise organizations often go through change management processes for a variety of reasons: mergers, acquisitions, divestitures, joint ventures, new leadership, technology implementations, organizational restructuring, and regulatory compliance. A proactive approach to change is essential to ensure its success and alignment with business objectives, and to truly unleash talent potential as competitive advantage. This interactive Panel will explore different perspectives of HR and learning leaders promoting change, along with lessons learned and successful outcomes in culture, communications and the change process itself.

How can effective change management help an enterprise to become more innovative and competitive? This engaging panel will discuss their experience with:
•Identifying risks ahead of time and addressing them before implementation
•Appointing stakeholders and influencers to champion change
•Aligning culture change with business strategy
•Promoting desired behaviors and building capability: L&D partnering with HR as architects of new organizational design
•Fostering an innovative and entrepreneurial mentality


img

Nahal Yousefian

Chief People Experience Officer
MEC
img

Susan Rowley

Head of Global Learning & Development
Celestica

Plenary Session

8:50 AM - 9:20 AM Transformative Bite-Sized Coaching Initiatives: Enabling Learning in Times of Overload

How does a learning leader ensure managers have the required skills for building stronger teams and get better results? Too often managers and leaders dread training. They are over-connected, overcommitted and overwhelmed can already imagine the work piling up, while they’re stuck in a room experiencing a program that’s a little slow, a little boring, and a little disconnected from reality.

This session will showcase an innovative format of a learning experience that managers would love to attend, and will maximize impact by transforming the way they see coaching. Join us to learn more:
•Integrating small bits of learning into a bigger game, for real impact: learning as a strategic contributor
•Efficient refreshing post-program support to maximize
•Learning initiatives that change behaviours by drawing upon psychology, behavioral economics, and neuroscience


9:25 AM - 9:55 AM Business Meetings

9:55 AM - 10:25 AM Business Meetings

10:25 AM - 10:45 AM Networking Break

Ignite Session

10:50 AM - 11:00 AM Future-Proof: The Meta-Skilled Organization

Skills allow us to execute. Meta-skills like empathy, resilience, creativity, and self-awareness allow us to evolve. As organizations and industries face increasingly rapid change and disruption, in which job descriptions are fluid and agility is essential, meta-skills are fast becoming the currency of talent.

Case-Study

11:30 AM - 11:45 AM On-Boarding New Leaders: A Developmental Approach

Looking to get your new leaders off to a fast start? Want to eliminate some of the drama that often accompanies new leadership assignments? Join Dessalen Wood, VP of Talent Development at Cineplex Entertainment as she shares a unique development-based approach to on-boarding mid-to-senior level leaders. Participants will learn:

•Why current on-boarding programs—especially those for mid-to-senior level leaders—often fail and miss the mark, creating unwanted drama and loss of productivity
•How to design an on-boarding program that takes advantage of the skills present in intact work teams and allows new leaders to hit the ground running
•How to coach new leaders joining the company for the first time as well as seated leaders taking on new assignments with new teams

Don’t miss this opportunity to learn first-hand from the practical, productive, and very successful on-boarding program Wood has designed for her organization. You’re sure to walk away with insight and strategies you can use to improve your own on-boarding process.


11:50 AM - 12:20 PM Business Meetings

12:25 PM - 12:55 PM Business Meetings

12:55 PM - 1:45 PM Networking Lunch

Roundtable Discussions

1:50 PM - 2:35 PM Please Select One Topic and Join the Relevant Discussion

•L&D Strategies for a Globalized World: Attaining Scale and Content Integrity

•Rethinking Content Consumption and Curation: Distributing Information in the Most Accessible and Cost-Effective Way

•Digital Learning Products: Experience Design vs. Instructional Design

•Adaptive Learning: The Future of Corporate Learning

Plenary Session

2:35 PM - 3:10 PM Evolving the Virtual Learning Classroom

We’re literally born to learn and if we harness technology effectively we can not only enhance learning but track the data generated and predict the outcome of student performance, based on observed behaviors. Looking at how humans communicate tells us how critical student/teacher engagement is in the learning process, and while the virtual classroom provides significant cost savings to organizations and trainers, it can present challenges, specifically in the areas of student engagement and communication.

Many institutions and organizations are finding ways to use new technology to enhance the virtual classroom. This session will demonstrate
•How innovative solutions in eLearning technology enable trainers and teachers to tap into today’s students’ expectations and learning styles
•Ways of creating an optimal learning experience that can be tracked to provide insights into student performance
•How to successfully bring about transformative learning


3:15 PM - 3:45 PM Business Meetings

3:45 PM - 4:15 PM Business Meetings

4:15 PM - 4:35 PM Networking Break

MasterClass A

4:35 PM - 5:10 PM Measuring Learning in Times of Complexity: Showing Impact for the Learner and for the Business

Like business, the world of learning is changing fast. Many organisations are moving away from the transactional and event-based learning approach to a transformational learning network that is aligned with their digital, networked, always-on workplaces. The result is a complex architecture of blended learning, knowledge management and sharing, informal learning and coaching.

The complexity of modern learning architectures requires a broad strategy for measuring it, across its many dimensions. How do we know what’s working? What business impact are they having? Where are the successes and challenges?

Topics include:
•Has the learning reached its intended audience, was it engaging, and the right channels been used?
•Learning that is effective in driving a change in the learner; real-life application
•Utilizing the right blend of data-driven approaches to assess business impact


BrainwWeave A

4:35 PM - 5:10 PM Building Knowledge Transfer into the Cultural DNA to Preserve Top Talent Expertise

With the increasing retirement of baby boomers and higher levels of turn over, most learning leaders recognize knowledge loss is as a greater problem today than it was five years ago. When a key employee quits or is let go, the loss of expertise yields a high cost for the organization in the form of delayed projects, loss of valuable relationships, mistakes occasioned by inexperience and extra training.

Forward-thinking CLOs are integrating knowledge transfer into the DNA of their organizations through processes and initiatives that ensure expertise is being shared with peers and colleagues, in order to preserve and sustain critical knowledge required for the business to succeed. Discussion topics include:

•Implementing systematic ways to identify knowledge vulnerabilities
•Organizing, capturing and distributing knowledge to ensure its availability for future users
•Integrating knowledge transfer into succession planning, on-boarding and routine


MasterClass B

5:10 PM - 5:55 PM Modern Learning: Meeting Learners’ Expectations While Creating Real Behavioral Change

Modern employees – especially millennials and newer generations - expect learning experiences to be integral part of their job, and they want employers to offer a modern approach to it.

A modern learning experience is about strategically harnessing technology to put the right information at employees’ fingertips, on-demand and “just-in-time” so they can lead their own continuous development and drive iterative improvement. From the business perspective, learning professionals also need to address what new habits are to be instilled in learners.

During this interactive session you will hear and discuss more about what are the critical elements of a successful modern learning experience:

•Content curation: delivering bite-sized knowledge to employees when they need it
•Integrating video technology into next-gen platforms to increase learner retention
•Social learning and assessment: empowering learners to access information, expert advice, and online mentorship



BrainWeave B

5:10 PM - 5:55 PM Applying the Principles of Design Thinking to Enhance Learning & Performance Solutions

Forward thinking learning leaders understand they need to rethink what constitutes learning and how they communicate this throughout their organization. The transformation of learning is focused on how employers enable learning — not just creating it. Design thinking is one of the most sought-after approaches to reinvent processes, products and services with a human-centred mind-set.

Companies like Cisco, Capital One and MasterCard are using design thinking to reinvent corporate learning with a more empathetic approach, in order to understand exactly how new solutions could best serve the learner.

This engaging session will highlight design-thinking applications in learning, by:

•Explaining the five-stage process of design thinking
•Building and evolving ideas into prototypes
•Personalizing learning solutions


Happy Hour Debate

6:00 PM - 6:45 PM The Impact of AI on the Workforce: Future-Proofing the Enterprise

Artificial intelligence is transforming the way we live and work. In the workplace, artificial intelligence is not only enabling robots to replace certain kinds of jobs but also evolving into an intelligent assistant to help employees work smarter. Artificial intelligence is not the future of the workplace, it is the present and happening today – and the possibilities are endless. Radical disruption of the way we work and do business is imminent, and in order to stay relevant, organizations need to start acting now. As the heralds of talent development within the organization, CLOs have a critical role in rethinking their business strategies and reskilling the workforce in face of such challenges.

This engaging discussion will allow for insights into some of the questions that deserve a deeper look:
•How are organization leaders preparing their business for disruption?
•What will their businesses look like in a few years?
•How will AI and other technologies affect the clients we do business with?
•How is AI going to impact learning
•Leveraging new technologies to enhance efficacy and learner experience


6:45 PM - 7:00 PM Chairperson's Closing Remarks

7:00 PM - 7:30 PM Networking Cocktails


Sponsored by: Thoughtexchange

7:30 PM - 9:00 PM Themed Networking Dinner